Super 8
Reviews and Complaints
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Verified Reviewer | Green, OhioNever received y refund
- Non professional
Preferred solution: Full refund
User's recommendation: Stay clear of this place
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Verified Reviewer | Henrietta, New YorkEmotional support dog
- Housekeepers are good
- Charged for esa animal
Preferred solution: Price reduction
User's recommendation: If you have an emotional support animal, I would not stay here because they will charge you $25 for your ESA dog which is against the ADA American disability act
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Verified Reviewer | Louisville, KentuckyHorrible interaction with guest svcs
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Verified Reviewer | Palestine, TexasMad for being embarrassed by staff kicked out of a paid in full room
My husband and I came in to town by Lyft and we got stuck there we did not to deserve the way we got treated told like children where to eat. Had to eat in the dinning area not in our room was made to pay double each day when I went through booking to get the room reserved before we got there .
So when my husband went in to sign the paperwork she made him pay again the third day I was wondering why my money was so low we caught on she was making both of us pay. That's not the way to treat anyone especially to disabled people they don't have much money in the.
We were pushed out in the heat I want a full refund for those three days I don't think I need to be given anything but an apology I want what I paid in. Booking recipe I have but what about what we paid at super 8 she never gave us a paper recipe so I don't want to be compensated with a room because I'm not in Palestine Texas anymore we were there just to help a friend we live in Katy Texas ..
It's not letting me upload to get the recipe we have from booking
- Big room nice size bathroom comfy bed
- Forced to double paying and get kicked out of a fully paid room
Preferred solution: Full refund
User's recommendation: Make sure that each other knows that you paid for a room get a recipe
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Verified BuyerComplaint/refund
I arrived at 12:10pm. I waited over 30 minutes in line before I asked the guest at the window if there was anyone there.
He said no but there was a there was a phone number on a sticky note. There were 2 guest waiting when i got there. when I called the number the first time no one answered. I called again and the man said he forgot to take his number down and someone should be there shortly then hung up.
He called back to say someone might be there in five minutes. I called at 10pm to inform the attendant I would be arriving around midnight because we're coming from Decatur il and still had 2 hours to drive. It was a woman who I spoke with the guest time.
I thought it would be courtesy to let them know I'm still coming. I canceled my reservation and found a new hotel to stay at.
Preferred solution: I want to cancel my reservation and I don't want to be charged for one night. They tried to charge my card before I checked in and my credit card company denied the charges because they thought it was fraud.
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Verified Reviewer | Fayetteville, ArkansasI haven't received any kind of refund
- He is a racist
Preferred solution: Full refund with interest rates for waiting
User's recommendation: Sell and change the name and owner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole $1100 from my account
- 100
Preferred solution: Full refund
User's recommendation: New owner or management and change the name
Roaches in my room
User's recommendation: Don’t stay here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Hope, OntarioBOOKING AGENT MISTAKE
ON SUNDAY JANUARY 15TH AT APPROXIMATELY 7:30 PM I MADE A RESERVATION WITH ONE OF YOUR CUSTOMER SERVICE REPRESANTATIVES FOR TWO ROOMS FOR MONDAY JANUARY 16TH. I DID THIS ON SPEAKER PHONE WITH TWO OTHER PEOPLE.
WE LOOKED AT THE WEATHER FORECAST FOR OUR AREA FOR THE TUESDAY AND SAW THAT THERE WAS A MAJOR STORM FORECAST SO WE BOOKED THE ROOMS NEAR THE HAMILTON AIRPORT BECAUSE WE HAD FLIGHTS BOOKED FOR WEDNESDAY JANUARY 17TH. I GAVE YOUR REP MY CREDIT CARD AND HE E MAILED ME THE ITINERARY. I DIDN'T LOOK AT IT BECAUSE I WAS CONFIDENT THAT ALL WAS OKAY. WE DIDN'T FIND OUT THAT YOUR REP HAD BOOKED US FOR THE WRONG NIGHT UNTIL WE GOT TO THE HOTEL AND THEY COULDN'T FIND OUR RESERVATION.
THEY TOLD ME THAT I HAD TO PAY FOR TWO MORE ROOMS AND I COULD CALL CUSTOMER SERVICE WHICH I DID. THE GIRL LOOKED UP THE FILE AND TOLD US THAT I HADN'T BEEN CHARGED. IT WAS ONLY PENDING AND WOULD DISAPPEAR. PLEASE REIMBURSE ME FOR $293.80 FOR THE CHARGES.
MY CELL PHONE NUMBER IS 905-464-****. MY WYNDHAM REWARDS MEMBER NUMBER IS 17102****D.
REGARDS
- Clean
- Freindly
- Affordable and convenient
- Difficult resolving problems with customer service
Preferred solution: Full refund
They keep changing my price after reserving the room
Preferred solution: Full refund
User's recommendation: Don’t rent here they are messing with your money and life
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gainesville, GeorgiaRefund
Horrible rooms bad customer service bedsheets not cleaned pillow cases not cleaned from the previous customer house keeping never changed them hair in the sink and bath tub not cleaned at all DO NOT waste your money here not worth it!!!
- Everything about this motel owned by slumlords
Preferred solution: Full refund
User's recommendation: Do not stay here
Because they keep changing my price
User's recommendation: They are fake
Bed bugs
User's recommendation: Don’t do it
Issues with property
Preferred solution: Full refund
User's recommendation: On a scale from one to ten a zero 0
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonComplaint/refund
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Since then the only thing they have done is take full blame an said they did. But nothing on refunding my money.
They haven't even offered anything... Now booking offered one free night .. that doesn't even cover for the double payments I did for the first 2 days. Plus the day I paid for and got rudely removed from a in-full paid room...
5 days after that was horrible stuck in a town without any way out and all my money gone... I've been very patient with them still I get nothing from them not even a apology.